Bliss in a Culture of Spa Service Excellence

In early December, I decided to take my daughter for a short getaway to celebrate the start of her first major job after recently graduating from university. We didn’t have much time to travel a distance, but I knew that I wanted someplace special that would feel like a real holiday. I’ve also always wanted to experience Ste. Anne’s Spa in Grafton, Ontario. Not only is Ste. Anne’s renowned for the spa, but they have been recognized by Trip Advisor and others, for their wonderful customer service. Ste. Anne’s also happens to be one of OTEC’s long standing clients, and one of our Service Excellence Organizations (SEO’s). Now that OTEC has launched our new program Building a Culture of Service Excellence I wanted to experience a place that does it right.

After a long winding drive we were delighted to see the lovely stone buildings and beautiful vistas from the top of the hill. Despite the time of year, it still had an enchanting feel to the grounds and a sense of peace. We were welcomed, oriented and given our plush white robes which would be our major attire for the two days we were on site. Do you realize how relaxing it is to be able to walk around all day in a robe and slippers and not worry about how you look? While we had breakfast, lunch and tea in our robes, we did wear other clothes for dinner, but many diners, both men and women stayed in their robes all day. This was our first blissful experience.

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The second blissful experience was the great food and service in the dining room. We seemed to be constantly eating as this all inclusive experience incorporated breakfast, lunch, afternoon tea and dinner. Our delightful server was the perfect ambassador and exemplified what service excellence was. Even when she didn’t have our table, she made sure to welcome us, chat, and see how our day was going. The third blissful experience was the spa treatments we experienced and our chance to unwind in the outdoor hot pools. We also walked the trails, read, and generally padded around in our slippers while all the time feeling like we were in someone’s home.

I guess this is the key to why Ste. Anne’s is so popular and has become known for their service. They make you feel like you are a welcome guest in their beautiful country home. This was the perfect mother and daughter getaway and I can’t wait to go back.

Victoria Behune


7 responses

    • I’m looking forward to taking my older daughter there as well once she graduates from teacher’s college this spring. Hopefully it will be another celebration if she gets a high school teaching position.

  1. What a great experience you had with your daughter, I’m very happy for you. Some of the greatest vacations for me have been when I have gotten away with my husband to some of the best spas, specially those in New York city.

    • Thanks for your nice comment. I haven’t yet had the chance to experience spas in New York City, but would love to hear about them as I hope to get there in the not too distant future.

  2. New Years Eve day I took my daughter and her partner to an end of the year spa day at St. Anne’s….we were so pampered and sometimes you need a day like that….we loved the eucalyptus steam room, hot tub, resistance pool and cold dip….not to mention the great lunch and tea…..we decided not a year would pass without enjoying St. Anne’s again!

    • I too loved the eucalyptus steam room and hot tub, but my aversion to cold water kept me out of the other pools, except a half dip in the cold pool. Much prefer the heat, altough alternating hot and cold is apparently good for you. I may book at the Scandinave Spa in Collingwood in the next couple of weeks which has that type of concept.

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